Turn first-time guests into regulars
Most restaurants don't know who their customers are. Nivala automatically builds customer profiles from every transaction, giving you the insights and tools to bring them back again and again.
Know your customers. Keep your customers.
Nivala CRM works in the background — automatically capturing, organising, and activating customer data with every order.
Automatic Customer Profiles
Every time a customer provides their phone number at billing, Nivala creates or updates their profile automatically. Track order history, preferences, spend patterns, and visit frequency without any manual data entry.
Loyalty Programs
Set up points-based or visit-based loyalty programs. Customers earn rewards automatically with every order. Define tiers (Silver, Gold, Platinum), set point values, and let Nivala handle the rest.
Birthday & Anniversary Campaigns
Capture customer birthdays and anniversaries at billing. Nivala automatically sends personalized offers — a discount, a free dessert, or a special message — on their special day via WhatsApp or SMS.
WhatsApp & SMS Marketing
Send targeted campaigns to customer segments — new menu launches to foodies, weekend offers to families, happy hour alerts to regulars. Integrated WhatsApp Business API for high delivery rates.
Feedback Collection
Automatically send feedback requests after every dine-in visit. Collect ratings on food, service, and ambience. Negative feedback triggers instant alerts to the manager for immediate recovery.
Customer Analytics
Segment customers by value (high spenders, frequent visitors, at-risk, lost). Track customer lifetime value, repeat visit rates, and campaign ROI. Make data-driven decisions about where to invest in retention.
Restaurants using Nivala CRM see 25% more repeat visits
- Automatic profile creation means zero staff effort to build your customer database
- Birthday campaigns alone drive an average 18% redemption rate
- Loyalty programs increase average order value by 12% for enrolled customers
- Feedback alerts help recover unhappy customers before they leave a bad review
- WhatsApp campaigns see 85%+ open rates compared to 20% for email
- Customer segmentation helps you spend marketing budget where it matters most